Friday 27 September 2013

Abri-San Premium 3

We don't identify our enquirers or customers, but being able to read some actual enquiries may be helpful for others' education.  Here's an enquiry from a customer who could not find a product he had used before.

"Regarding abri-san air plus mini pads. I am looking to buy above - need by close of work Wednesday because I am going overseas."         ........>
The problem this customer had was being absolutely sure the product on our website was the actual product he had used before.  It was all down to a word.  Our description did not include the word 'mini'. (This has been fixed.) This was a good example of making sure all the descriptive words are included on the site.  The customer received the product on time and was very happy.

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